Strategic Account Manager

Cloudbeds

Thailand
Not specified; not specified; remote first, pto, w...
Remote first, remote always
7+ years hospitality industry experience
Senior operational or commercial roles
Deep understanding of hotel operations
Cloudbeds is seeking a Strategic Account Manager to manage high-value hotel clients in Thailand, emphasizing a consultative partnership to enhance their operations and revenue. The role requires extensive hospitality experience, particularly in the Thai market, and offers a fully remote work environment

Job Summary

  • You will serve as the trusted strategic partner for Cloudbeds' largest and most complex hotel customers across Thailand.
  • The role involves driving net dollar retention by identifying upsell opportunities and implementing proactive churn reduction strategies.
  • Cloudbeds offers a remote-first culture with benefits including monthly wellness Fridays, full paid parental leave, and a home office stipend.

Matching Summary

Match Score: 85

Cloudbeds is seeking a Strategic Account Manager to manage high-value hotel clients in Thailand, emphasizing a consultative partnership to enhance their operations and revenue. The role requires extensive hospitality experience, particularly in the Thai market, and offers a fully remote work environment.

Salary

Not specified; Not specified; Remote First, PTO, Wellness Fridays, Paid Parental Leave, Home office stipend, Professional development courses

Skills & Requirements

Must-have

  • 7+ years hospitality industry experience
  • Senior operational or commercial roles
  • Deep understanding of hotel operations
  • Fluent Thai and strong English skills
  • Experience with PMS and revenue management

Nice-to-have

  • SaaS platform experience as power user
  • Familiarity with Salesforce CRM tools
  • Market experience in Phuket resort areas
  • Ability to translate technical concepts
  • Track record managing high-value portfolios

Key Requirements

  • 7+ years senior hospitality experience
  • Native Thai fluency required
  • Strong English communication skills
  • Proven track record in revenue management
  • Willingness to travel monthly and quarterly

Work Rights

Not specified

Tailored Resume

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