Process Excellence Lead (f/m/x) - Process And Service Excellence Team
Deutsche Bank Group
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Fluent german and english communication skills
3+ years private banking or wealth management experience
Process analysis, design, and capability modeling expertise
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Deutsche Bank is seeking a Process Excellence Lead to enhance operational efficiency and customer satisfaction within their Private Banking division. The ideal candidate will have extensive experience in process improvement and a strong understanding of the private banking sector, along with proficiency in both German and English.
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Job Summary
The role involves driving excellence of key private bank processes while aligning business capabilities with the Target Operating Model.
Candidates must facilitate design workshops, manage improvement backlogs, and partner with Process Owners on decision-making regarding industry standards.
The position offers comprehensive benefits including mental health support, flexible working models, and financial security plans.
Matching Summary
Match Score: 75
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Deutsche Bank is seeking a Process Excellence Lead to enhance operational efficiency and customer satisfaction within their Private Banking division. The ideal candidate will have extensive experience in process improvement and a strong understanding of the private banking sector, along with proficiency in both German and English.
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Skills & Requirements
Must-have
Fluent German and English communication skills
3+ years Private Banking or Wealth Management experience
Process analysis, design, and capability modeling expertise
Knowledge of MiFID II, ESG, and FATCA regulations
Experience with core banking systems and CRM tools
Nice-to-have
LEAN Six Sigma Black Belt certification
Data mining and process analytics experience
High emotional intelligence for stakeholder navigation
Strategic mindset in complex change programs
Key Requirements
Bachelor's or Master's degree in Business, Finance, or Information Systems
Minimum 3 years experience in personal banking or wealth management
Proven track record in process redesign within complex change programs
In-depth knowledge of regulatory environment including MiFID II and FATCA