As Crew Lead – In-Life, you’ll own the experience customers live with every day, from rate changes and servicing to retention and moments that define trust
Job Summary
As Crew Lead – In-Life, you’ll own the experience customers live with every day, from rate changes and servicing to retention and moments that define trust.
You’ll set the strategy, prioritise work, and lead product, technology, design, and operations leaders to deliver simple, compliant, and genuinely helpful customer experiences.
This senior leadership role offers real impact by shaping how customers experience their home loan every single day in a product-led, outcome-driven culture.
Matching Summary
As Crew Lead – In-Life, you’ll own the experience customers live with every day, from rate changes and servicing to retention and moments that define trust.
Skills & Requirements
Must-have
Leading large cross-functional teams
Product and delivery leadership
Operating in regulated environments
Stakeholder management and influencing
Customer experience ownership
Regulatory and compliance management
Nice-to-have
Experience in banking or financial services
Hybrid working environment
Building high-performing inclusive teams
Balancing customer outcomes with risk
Working with modern digital platforms
Key Requirements
Proven experience leading large cross-functional teams
Strong product and delivery leadership capability
Comfort operating in complex regulated environments
Experience in banking, financial services, or regulated digital platforms preferred