Group Manager, Audience Support

ADOBE

Base: $129,900 -- $229,700 annually (us); base: $1...
Public-facing product support at scale
High-risk or high-visibility moments
Enterprise social tooling
Lead and grow a team of Audience Support Specialists delivering public-facing product support at scale

Job Summary

  • Lead and grow a team of Audience Support Specialists delivering public-facing product support at scale.
  • Collaborate with leaders to align product support and customer engagement with broader care strategy and known issues.
  • Identify emerging patterns and sentiment shifts across channels and share insights with Care, PR, and Product teams.

Matching Summary

Lead and grow a team of Audience Support Specialists delivering public-facing product support at scale.

Salary

Base: $129,900 -- $229,700 annually (US); Base: $158,600 - $229,700 (California); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Public-facing product support at scale
  • High-risk or high-visibility moments
  • Enterprise social tooling
  • Cross-functional partnership experience
  • Community management or social media support

Nice-to-have

  • Clarity, empathy, and accuracy
  • Actionable mentorship
  • Continuous improvement
  • Human ingenuity
  • Empowered to make an impact

Key Requirements

  • 8+ years of experience in community management or social media support
  • 3+ years of people leadership experience
  • Excellent judgment in fast paced environments

Work Rights

Not specified

Tailored Resume

Cover Letter