Head Of Mission Critical Services Emea

Johnson Controls OpenBlue

Fully remote
Mission-critical service operations
Remote field engineering teams
Hyperscale data center customers
Lead and manage mission-critical service operations across EMEA, ensuring SLA adherence and customer satisfaction

Job Summary

  • Lead and manage mission-critical service operations across EMEA, ensuring SLA adherence and customer satisfaction.
  • Mobilize, schedule, and coordinate multi-disciplinary field teams across multiple countries.
  • Own operational KPIs including response times, SLA compliance, and service margins.

Matching Summary

Lead and manage mission-critical service operations across EMEA, ensuring SLA adherence and customer satisfaction.

Skills & Requirements

Must-have

  • mission-critical service operations
  • remote field engineering teams
  • hyperscale data center customers
  • SLA adherence and customer satisfaction
  • live-site protocols and risk mitigation

Nice-to-have

  • continuous improvement programs
  • technical feedback to engineering teams
  • zero-incident safety culture

Key Requirements

  • 10+ years in mission-critical services or data center operations
  • Proven success managing remote field service teams
  • Strong background in mechanical, electrical, or controls/BMS systems
  • Experience with hyperscaler or large colocation service expectations

Work Rights

Not specified

Tailored Resume

Cover Letter