Customer Service Representative

Destination Pet

Charlotte, NC, United States
Base: $13–$14.00ph doe; bonus/equity: tips; benefi...
On-site
Handling phones and customers
Welcoming pet parents and vips
Managing check-ins and check-outs
We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP

Job Summary

  • We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP.
  • You will be responsible for welcoming pet parents, answering phones, managing check-ins/check-outs, handling payments, and ensuring the lobby is clean.
  • Part-time health, mental health, and telehealth benefits are offered, with pay starting at $13–$14.00/hour DOE + tips.

Matching Summary

We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP.

Salary

Base: $13–$14.00/hour DOE; Bonus/Equity: tips; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • handling phones and customers
  • welcoming pet parents and VIPs
  • managing check-ins and check-outs
  • responding to complaints with patience
  • keeping lobby clean and welcoming

Nice-to-have

  • fluent in human and hound
  • juggling phones and muddy paws
  • charm of a customer service pro
  • heart of a dog mom or dad

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter