Director – Mx Care B2b (onsite - Plano, Tx)

Samsung Electronics America, Inc.

Plano, TX, US
Onsite
B2b partner relationship management
Customer loyalty and retention
Seamless operations for mobile enterprise
Samsung Electronics America, Inc. is seeking a Director for their MX Care B2B division, responsible for managing partner relationships and ensuring customer loyalty and retention. The ideal candidate will have extensive experience in partner management and project management within the technology or retail sectors, with strong leadership and communication skills

Job Summary

  • This position is responsible for managing B2B partner relationships, driving customer loyalty and retention, and ensuring seamless operations for Mobile Enterprise customers.
  • The role involves building and leading a high-performing team, fostering cross-functional collaboration with internal departments such as marketing, sales, retail, and product management, and maintaining strong external relationships with B2B partners.
  • Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

Matching Summary

Match Score: 85

Samsung Electronics America, Inc. is seeking a Director for their MX Care B2B division, responsible for managing partner relationships and ensuring customer loyalty and retention. The ideal candidate will have extensive experience in partner management and project management within the technology or retail sectors, with strong leadership and communication skills.

Skills & Requirements

Must-have

  • B2B partner relationship management
  • Customer loyalty and retention
  • Seamless operations for Mobile Enterprise
  • Cross-functional collaboration
  • Vendor relationship management
  • Customer escalations resolution
  • Contractual analysis and enforcement

Nice-to-have

  • Relentless pioneers
  • Pushing boundaries
  • Adaptability in dynamic landscape
  • Thrive in evolving Customer Care

Key Requirements

  • 12+ years of experience in partner management, store operations, P&L management, and retail strategy
  • Bachelor’s Degree in a technology or business-related field
  • Advanced in Microsoft Office Suite
  • Excellent database management skills
  • Experienced in project management
  • Excellent problem solving skills
  • Excellent follow-up skills
  • Good presentation skills

Work Rights

Not specified

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