Senior Officer, Channel Services(outbound)

Prudential Corporation Asia Ltd

Hong Kong, Hong Kong
**
Outbound call services
After-sales services
Customer request follow up
** Prudential Corporation Asia Ltd is seeking a Senior Officer for Channel Services in Hong Kong to provide after-sales support to bancassurance customers and generate appointments through outbound calls. The ideal candidate should have a strong background in after-sales services within the insurance or banking industry, along with relevant licenses and excellent communication skills. **

Job Summary

  • Provide effective outbound call services to customers for problem payment, policy administration movement and claims pending cases follow up.
  • Deal directly with customers by face to face to handle regulated activities including but not limited to, Policy conversion, ILAS lump sum top up, MCH verification and other after sales service requests.
  • Generate appointment with customers via outbound servicing call for sales team to follow up.

Matching Summary

Match Score: 75

** Prudential Corporation Asia Ltd is seeking a Senior Officer for Channel Services in Hong Kong to provide after-sales support to bancassurance customers and generate appointments through outbound calls. The ideal candidate should have a strong background in after-sales services within the insurance or banking industry, along with relevant licenses and excellent communication skills. **

Skills & Requirements

Must-have

  • outbound call services
  • after-sales services
  • customer request follow up
  • policy administration
  • claims pending cases follow up
  • premium reminder calls
  • policy revival application

Nice-to-have

  • enhance customer experience
  • build customer trust
  • work collaboratively with teammates

Key Requirements

  • Tertiary education
  • IIQE paper I, III and V licensed
  • 4 to 5 years after-sales services experience
  • insurance/ banking industry experience
  • outbound call / telemarketing experience
  • Excellent command of English and Chinese

Work Rights

Not specified

Tailored Resume

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