The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries
Job Summary
The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries.
Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness.
Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement.
Matching Summary
The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries.
Skills & Requirements
Must-have
Customer inquiries, quotes & orders
Build strong customer relationships
Deliver customer-centric solutions
Handle customer escalations
Work with internal teams
Work with Distribution Center operations
Nice-to-have
Demonstrated mechanical or technical aptitude
Team oriented
Situational adaptability and resourcefulness
Passion for process improvement
Can do attitudes
Key Requirements
High School diploma required
Two years of professional customer care experience preferred
Proficiency in keyboarding skills
Type approx. 45+ words per minute
Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems
Basic to Intermediate Excel Skills preferred
Experience with Oracle &/or SAP (or other ERP systems)
Experience with CRM platforms such as Salesforce or Microsoft Dynamics
Experience navigating and utilizing corporate websites & eCommerce platforms