Associate, Operations Control Centre

STRIDES PREMIER RENT A CAR PTE. LTD.

Singapore
3 rotating shifts
Handle inbound and outbound customer calls
Manage trip assignments and bookings
Resolve service issues and delays
STRIDES PREMIER RENT A CAR PTE. LTD. is seeking an Associate for its Operations Control Centre in Singapore. The role involves managing operational communications, providing customer service, and ensuring efficient booking management

Job Summary

  • The role involves managing operational workflows by handling customer communications across multiple platforms like WhatsApp and Teams.
  • Candidates must coordinate trip assignments, manage bookings, and execute recovery measures for service issues such as vehicle breakdowns.
  • The position requires adherence to a rotating shift roster while maintaining high service standards under pressure.

Matching Summary

Match Score: 85

STRIDES PREMIER RENT A CAR PTE. LTD. is seeking an Associate for its Operations Control Centre in Singapore. The role involves managing operational communications, providing customer service, and ensuring efficient booking management.

Skills & Requirements

Must-have

  • Handle inbound and outbound customer calls
  • Manage trip assignments and bookings
  • Resolve service issues and delays
  • Work rotating shifts including nights

Nice-to-have

  • Ability to use AI tools for productivity
  • Constructive feedback on workflows
  • Participate in UAT projects
  • Astute ability to understand requirements

Key Requirements

  • GCE N/O/A level education
  • Minimum 2 years of customer service experience
  • Fluency in English and Mandarin or Malay

Work Rights

Not specified

Tailored Resume

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