The role involves leading a team of program managers, product managers, and business analysts to identify and eliminate customer friction across the EU region
Job Summary
The role involves leading a team of program managers, product managers, and business analysts to identify and eliminate customer friction across the EU region.
Candidates must possess the ability to distill diverse inputs from large customer segments to set a vision and design long-term solutions for service experience transformation.
Success in this position requires creating scalable mechanisms and best practices while effectively influencing multiple organizations to prioritize systemic customer experience issues.
Matching Summary
The role involves leading a team of program managers, product managers, and business analysts to identify and eliminate customer friction across the EU region.
Skills & Requirements
Must-have
Lead program managers and product managers
Analyze customer friction data
Drive upstream product improvements
Establish scalable defect elimination mechanisms
Influence senior leadership consensus
Nice-to-have
Deep customer obsession mindset
Ability to handle complex technical problems
Strategic resource allocation skills
High judgment in decision making
Experience with dashboard creation
Key Requirements
Senior level management experience
Proven track record in CX improvement
Strong analytical and data-driven decision-making skills