Direct Line Group is seeking a Claims Handler in Glasgow, UK, to support customers through the commercial property claims journey. The role involves coordinating repairs, maintaining communication with stakeholders, and ensuring efficient claims processing, all within a customer-focused environment
Job Summary
Support Landlord, Tradespeople and SME customers throughout the commercial property claims journey.
Coordinate repairs or replacements and ensure customers are kept fully informed every step of the way.
DLG offers excellent benefits including a 9% employer contributed pension and 50% off home, motor and pet insurance.
Matching Summary
Match Score: 85
Direct Line Group is seeking a Claims Handler in Glasgow, UK, to support customers through the commercial property claims journey. The role involves coordinating repairs, maintaining communication with stakeholders, and ensuring efficient claims processing, all within a customer-focused environment.
Skills & Requirements
Must-have
Customer service experience
Multitasking and prioritization
Digital systems navigation
Proactive communication
Efficient claims progression
Nice-to-have
Collaborative mindset
Willingness to learn
Supportive colleague
Key Requirements
Excellent customer service experience
Ability to multitask, prioritise and manage a busy workload effectively
Confident digital skills, including the use of Microsoft products and other systems