Manager / Assistant Manager, Salesforce Business Analyst
tech.gov.sg
Singapore
Not specified (suggested: hybrid or flexible)
Salesforce platform capabilities
Service cloud
Marketing cloud
The position of Manager/Assistant Manager, Salesforce Business Analyst at tech.gov.sg involves leading digital transformation initiatives by collaborating with stakeholders to optimize Salesforce solutions. The ideal candidate will possess a strong background in Salesforce, business analysis, and excellent communication skills to effectively bridge technical and business teams
Job Summary
The Digital Transformation Office (DTO) is dedicated to driving and overseeing digital transformation initiatives across IMDA through the innovative use of emerging technology and data.
Responsibilities include collaborating with stakeholders to gather requirements, translating business needs into functional specifications, and overseeing Salesforce enhancements.
The role requires a strong knowledge of the Salesforce platform, including Service Cloud and Marketing Cloud, and proficiency in requirements gathering and reporting.
Matching Summary
Match Score: 85
The position of Manager/Assistant Manager, Salesforce Business Analyst at tech.gov.sg involves leading digital transformation initiatives by collaborating with stakeholders to optimize Salesforce solutions. The ideal candidate will possess a strong background in Salesforce, business analysis, and excellent communication skills to effectively bridge technical and business teams.
Skills & Requirements
Must-have
Salesforce platform capabilities
Service Cloud
Marketing Cloud
requirements gathering
process mapping
user stories
report creation
dashboard design
Nice-to-have
Agile and Scrum methodologies
JIRA and Confluence
present ideas to diverse audiences
problem-solving
process improvement
Key Requirements
3 years of experience as a Salesforce Business Analyst