1st Level Service Desk Agent

Atos SE

Kadıköy, Turkey
On-site
Receive and log incidents and requests
End user support
Hardware installation and maintenance
Atos is a global leader in digital transformation with 110,000 employees in 73 countries

Job Summary

  • Atos is a global leader in digital transformation with 110,000 employees in 73 countries.
  • Receiving incoming incidents and requests, logging them into tickets and resolving them in the appropriate timeframe.
  • Work from home most of the time as our customers are located all around the world.

Matching Summary

Atos is a global leader in digital transformation with 110,000 employees in 73 countries.

Skills & Requirements

Must-have

  • Receive and log incidents and requests
  • End user support
  • Hardware installation and maintenance
  • Liaise with IT teams
  • Manage third party vendors

Nice-to-have

  • Eagerness to work in a global team
  • Passion to automate complex systems
  • Ability to think quickly

Key Requirements

  • Vocational Diploma/Short Course Certificate, bachelor’s degree/University Degree
  • At least 1 year experience
  • Excellent English communication skills
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter