$122,000.00 to $134,200.00 py; not specified; not ...
On-site
Customer service leadership
Operational efficiency
Metrics-driven problem-solver
Justworks is seeking adaptable and curious leaders passionate about optimizing operational efficiency and delivering exceptional service within their Customer Service Organization
Job Summary
Justworks is seeking adaptable and curious leaders passionate about optimizing operational efficiency and delivering exceptional service within their Customer Service Organization.
The role involves leading and managing teams and projects, driving operational excellence through refined systems and processes, and owning key performance metrics.
The company offers a welcoming and casual environment with great benefits, wellness program offerings, company retreats, and the opportunity to learn from startup leaders.
Matching Summary
Justworks is seeking adaptable and curious leaders passionate about optimizing operational efficiency and delivering exceptional service within their Customer Service Organization.
Salary
$122,000.00 to $134,200.00 per year; Not specified; Not specified
Skills & Requirements
Must-have
Customer service leadership
Operational efficiency
Metrics-driven problem-solver
Cross-functional collaboration
Change management practices
Nice-to-have
Adaptable and curious leader
Inspiring energy
Building high-performing teams
Entrepreneurial environment
Focus on simplicity
Key Requirements
5+ years customer service leadership/management experience
Experience with onboarding, support, or success teams
Proven ability to utilize change management practices
Experience collaborating with cross-functional teams
Demonstrated ability to implement technical programs for non-technical users
Strong interest in organizational exposure and operational change