Technical Support Analyst Ii

CSG International Sdn. Bhd.

Remote
Fully remote
Level 2 support
Resolve technical issues
Billing, rating and provisioning flow
Provides Level 2 Support to customers, resolving technical issues/error messages encountered by customers in a live production environment

Job Summary

  • Provides Level 2 Support to customers, resolving technical issues/error messages encountered by customers in a live production environment.
  • Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
  • CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

Matching Summary

Provides Level 2 Support to customers, resolving technical issues/error messages encountered by customers in a live production environment.

Skills & Requirements

Must-have

  • Level 2 Support
  • resolve technical issues
  • billing, rating and provisioning flow
  • network components integration
  • CSG Support Tool updates
  • Application Health Check
  • performance issues

Nice-to-have

  • customer satisfaction
  • team environment
  • innovative ideas
  • fear of failure
  • ITIL accreditation

Key Requirements

  • 3-5 years of experience
  • Bachelor's degree in Computer Science
  • Sound knowledge on Billing and Rating
  • Good knowledge of Telecommunication environment
  • Experience with CSG products
  • Oracle databases & PL/SQL
  • Linux, Shell, Perl, Python
  • SOAP, REST, Tuxedo, XML
  • Incident/Problem/Change/Knowledge Management
  • English (Advanced)

Work Rights

Not specified

Tailored Resume

Cover Letter