Insight Analyst

Capita

Leeds, United Kingdom
Hybrid
Strong excel knowledge including formulae
Experience with continuous improvement methodologies
Root cause analysis and data investigation skills
Capita is seeking an Insight Analyst in Leeds, UK, to enhance business performance through data-driven insights and collaborative project support. The role involves analyzing operations, identifying improvement opportunities, and delivering solutions to enhance customer experience in a hybrid working environment

Job Summary

  • The Insight Analyst will deliver innovative solutions by surfacing underlying opportunities and narrating the story around factual data to enable service improvement.
  • This role requires supporting the design and delivery of projects that drive demonstrable improvements to business operations and client customer experiences.
  • Candidates must possess strong analytical skills to undertake root cause analysis and convert complex data sets into actionable recommendations for stakeholders.

Matching Summary

Match Score: 85

Capita is seeking an Insight Analyst in Leeds, UK, to enhance business performance through data-driven insights and collaborative project support. The role involves analyzing operations, identifying improvement opportunities, and delivering solutions to enhance customer experience in a hybrid working environment.

Skills & Requirements

Must-have

  • Strong Excel knowledge including formulae
  • Experience with Continuous Improvement methodologies
  • Root cause analysis and data investigation skills
  • Excellent verbal and written communication skills
  • Ability to present performance to clients

Nice-to-have

  • Green Belt in Lean Six Sigma certification
  • Contact Centre industry experience
  • Knowledge of journey mapping techniques
  • Proactive problem-solving attitude
  • Experience with stakeholder relationship management

Key Requirements

  • Solid understanding of Continuous Improvement tools
  • Preferably a Green Belt in Lean Six Sigma
  • Good Excel knowledge with formulae expertise
  • Contact Centre experience desirable but not essential

Work Rights

Not specified

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