Application Support Manager – Vice President

Citigroup

Chennai, Tamil Nadu, India
On-site
Production support for critical business processes
Enhance operational efficiency and reduce manual intervention
Implement industries best practices within level 3 support
Citigroup is seeking an Application Support Manager at the Vice President level in Chennai, Tamil Nadu, to oversee production support for critical business processes, enhance operational efficiency, and ensure system stability during cloud migration. The ideal candidate will have extensive experience in production support, automation, and data analysis, along with strong problem-solving and communication skills

Job Summary

  • This role is an intermediate-level position responsible for providing dedicated production support for critical business processes, aiming to enhance operational efficiency, reduce manual intervention, and ensure system stability and reliability.
  • Key responsibilities include production support, cloud migration, CI/CD implementation using Bitbucket/Git and Jenkins, data visualization with Citi tools, MIS development using SAS/Python, process improvement, and stakeholder management.
  • Working at Citi offers the opportunity to grow your career, give back to your community, and make a real impact with a team of over 230,000 dedicated people globally.

Matching Summary

Match Score: 85

Citigroup is seeking an Application Support Manager at the Vice President level in Chennai, Tamil Nadu, to oversee production support for critical business processes, enhance operational efficiency, and ensure system stability during cloud migration. The ideal candidate will have extensive experience in production support, automation, and data analysis, along with strong problem-solving and communication skills.

Skills & Requirements

Must-have

  • Production support for critical business processes
  • Enhance operational efficiency and reduce manual intervention
  • Implement Industries Best practices within Level 3 support
  • Troubleshoot production environment issues
  • Respond to user queries and ensure system availability
  • Support Cloud migration journey
  • Utilize Bitbucket/Git for version control
  • Utilize RLM and Jenkins for CI/CD
  • Create and maintain dashboards and reports
  • Develop MIS reports and dashboards using SAS/Python
  • Identify opportunities for process improvement and automation
  • Collaborate with L1-L2 Support, Framework, Platform, and Engineering teams

Nice-to-have

  • Proactive and results-oriented mindset
  • Strong sense of ownership
  • Ability to drive tasks to completion
  • Manage multiple tasks in fast-paced environment

Key Requirements

  • 14+ years of relevant experience in production support
  • Proficiency in Autosys, VBA, Appian
  • Experience in Hadoop/Big data technologies and Snowflake
  • Hands-on experience in Dockers and Kubernetes
  • Hands-on experience with LSE, Bitbucket/Git, RLM, and Jenkins
  • Experience with Tableau for dashboards and reports
  • Expertise in SAS or Python
  • Proficiency in SQL
  • Strong scripting skills (Python, Shell)
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Bachelor’s degree in Engineering/Computer Science preferred

Work Rights

Not specified

Tailored Resume

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