Strategy & Consulting - Global Network - Song - Service - Google Contact Center Ai Manager/senior Manager
Accenture
Fully remote
9+ years experience with google ccai solutions
Design and deliver dialogflow cx virtual agents
Lead google gen ai implementation strategy
This role involves co-leading the Google Contact Center Offering and driving transformation services for clients across marketing, commerce, and customer service functions
Job Summary
This role involves co-leading the Google Contact Center Offering and driving transformation services for clients across marketing, commerce, and customer service functions.
Candidates will leverage cutting-edge technologies like Google Vertex AI and Gemini to design innovative customer experience solutions and implement Gen AI strategies.
The position requires a deep understanding of the CCAI framework and the ability to lead agile delivery processes while managing cross-functional client teams.
Matching Summary
This role involves co-leading the Google Contact Center Offering and driving transformation services for clients across marketing, commerce, and customer service functions.
Skills & Requirements
Must-have
9+ years experience with Google CCAI solutions
Design and deliver Dialogflow CX virtual agents
Lead Google Gen AI implementation strategy
Drive CX management capability assessments
Formulate CX target operating models
Manage stakeholder expectations in complex projects
Nice-to-have
Experience with other Conversational AI platforms
Storytelling and solution differentiation skills
Ability to work with ambiguity
Strong analytical and communication skills
Experience with CCaaS migration projects
Key Requirements
Bachelor's degree required; MBA from tier 1 institute highly desirable
9+ years of specific experience with Google CCAI solutions
Thorough understanding of end-to-end Google contact center transformation