You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise
Job Summary
You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Matching Summary
You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
Skills & Requirements
Must-have
Troubleshoot technical issues and Integrations
Fluent in English + 1 European language
Nightforce shift
Programming abilities in Java, PHP, Python, Ruby, .NET, JavaScript, Perl
Knowledge of Internet development technologies
Understanding of database concepts and SQL
Nice-to-have
Enthusiastic about technology
Outstanding and friendly communicator
Natural curiosity and enjoy solving puzzles
Real team players
Familiarity with Trailhead or a Trailhead Ranger status
CRM domain knowledge
Key Requirements
Degree or Diploma in Computing/STEM or equivalent experience
Customer-focused or previous customer-facing experience
Ability to effectively prioritize, multi-task, and perform well under pressure
Knows how/when to escalate customer issues as required