Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$43,923; not specified; yes py
Fully remote
Support technology equipment and software
Respond to and complete it service tickets
Install, configure, and update operating systems
The University of Arkansas in Fayetteville is seeking a Desktop Support Technician to provide support and maintenance for technology equipment and software, responding to IT service tickets and assisting end users. The position requires a bachelor's degree in a related field or significant experience in computer support, with a focus on customer service and technical skills

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

Match Score: 75

The University of Arkansas in Fayetteville is seeking a Desktop Support Technician to provide support and maintenance for technology equipment and software, responding to IT service tickets and assisting end users. The position requires a bachelor's degree in a related field or significant experience in computer support, with a focus on customer service and technical skills.

Salary

$43,923; Not specified; Yes

Skills & Requirements

Must-have

  • Support technology equipment and software
  • Respond to and complete IT service tickets
  • Install, configure, and update operating systems
  • Transport and deploy IT hardware
  • Function as tier-2 support resource

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Ability to analyze computer system problems
  • Basic understanding of TCP/IP model

Key Requirements

  • Bachelor's degree or technical training
  • 2+ years computer support experience
  • Experience supporting Windows and Mac computers
  • Experience with endpoint management software

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter