This role supports resolution of high-stakes, complex provider issues escalated from executive leadership, regulatory agencies, and legislative offices
Job Summary
This role supports resolution of high-stakes, complex provider issues escalated from executive leadership, regulatory agencies, and legislative offices.
The position offers a comprehensive and competitive mix of pay and benefits investing in the physical, emotional, and financial wellness of colleagues and their families.
The Senior Analyst acts as a liaison for provider escalations and collaborates across multiple departments to implement remediation strategies and improve processes.
Matching Summary
This role supports resolution of high-stakes, complex provider issues escalated from executive leadership, regulatory agencies, and legislative offices.
Salary
Base: $46,988.00 - $91,800.00; Bonus/Equity: Eligible for bonus, commission or short-term incentive; Benefits: Comprehensive medical, 401(k), stock purchase, wellness programs
Skills & Requirements
Must-have
Provider escalation management
Healthcare operations experience
Medicaid program knowledge
Claims processing expertise
CRM platform proficiency
Crisis management skills
Case documentation accuracy
Nice-to-have
Legislative inquiry exposure
Training and knowledge sharing
Cross-functional collaboration
Process improvement initiatives
Emotional intelligence
Professional presence
Root cause analysis
Key Requirements
5-7 years healthcare operations experience
2-3 years supervisory or escalation role
Experience with Medicaid and government stakeholders