Not specified (assumed in-person due to the nature of the role).
Design and implement training programmes
Develop sop guides and service quality benchmarks
Conduct staff assessments and coaching sessions
LAN XIANG WELLNESS GROUP PTE. LTD. is seeking a Training and Quality Assurance Manager to enhance staff capabilities and service quality across its wellness and therapy outlets in Singapore. The ideal candidate will design training programs, monitor service standards, and implement quality assurance measures
Job Summary
This role leads staff capability development and service quality standards across wellness and traditional therapy outlets in Singapore.
The manager is responsible for designing training programs, creating SOPs, and conducting audits to ensure operational consistency.
Success requires strong collaboration with management to strengthen team discipline and improve customer satisfaction.
Matching Summary
Match Score: 85
LAN XIANG WELLNESS GROUP PTE. LTD. is seeking a Training and Quality Assurance Manager to enhance staff capabilities and service quality across its wellness and therapy outlets in Singapore. The ideal candidate will design training programs, monitor service standards, and implement quality assurance measures.
Skills & Requirements
Must-have
Design and implement training programmes
Develop SOP guides and service quality benchmarks
Conduct staff assessments and coaching sessions
Monitor customer feedback and operational compliance
Perform outlet audits for service execution
Nice-to-have
Experience in wellness or healthcare operations
Strong leadership and communication skills
Ability to support multi-outlet environments
Continuous improvement initiative experience
Key Requirements
Strong ability to develop SOPs and training systems
Experience in service, hospitality, healthcare, wellness or retail operations
Good leadership, coaching and communication skills