Base salary not specified; cash-based incentive pr...
Not specified
10 years it service management experience
Strong knowledge of itil v3 or v4 practices
Experience with incident and change management
The job posting is for a Senior Manager of IT Service Management at Integer, focusing on governance, process oversight, and IT modernization. The role requires extensive experience in IT Service Management aligned with ITIL best practices, along with strong leadership and communication skills
Job Summary
The role involves owning and governing the ITSM practice design aligned to ITIL best practices while establishing enterprise-wide governance cadence.
Candidates will be accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance across ITSM processes.
The position offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate eligibility for a 401(k) plan with company matching.
Matching Summary
Match Score: 85
The job posting is for a Senior Manager of IT Service Management at Integer, focusing on governance, process oversight, and IT modernization. The role requires extensive experience in IT Service Management aligned with ITIL best practices, along with strong leadership and communication skills.
Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, and 401(k) match
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong knowledge of ITIL v3 or v4 practices
Experience with Incident and Change Management
SOX ITGC audit readiness leadership
CMDB governance and data integrity management
Nice-to-have
Intermediate or Managing Professional ITIL certification
Experience leading large-scale IT modernization
Strong executive communication skills
Ability to balance control with agility
Partnership with Internal Audit and Security teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in IT Operations or Governance
Demonstrated experience with Problem Management and CMDB governance