Associate Site Support Engineer

IQVIA

Pasig, Philippines
Onsite
Recreate user problems
Recommend system modifications
Adhere to it policies
Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems

Job Summary

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
  • IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.

Matching Summary

Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.

Skills & Requirements

Must-have

  • recreate user problems
  • recommend system modifications
  • adhere to IT policies
  • provide creative solutions
  • maintain working knowledge
  • Microsoft server technologies

Nice-to-have

  • guidance to less experienced staff
  • enhance efficiency productivity
  • end user satisfaction
  • honesty and professionalism

Key Requirements

  • 2-3 years networking experience
  • 2-3 years onsite support experience
  • Bachelor's Degree in Computer Science
  • Experience with ServiceNow
  • PC software experience
  • Microsoft operating systems experience
  • Microsoft applications suites experience
  • Email systems experience
  • Network environment experience
  • Microsoft server technologies
  • Microsoft workstation technologies
  • Networking technologies
  • System and network administration standards

Work Rights

Not specified

Tailored Resume

Cover Letter