Digital Customer Success Program Manager

Workday

Atlanta, Georgia, United States
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Flexible work (50% in-office/field time quarterly)
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
Workday is seeking a Digital Customer Success Program Manager to enhance their global customer success programs through digital engagement and operational improvements. The role emphasizes collaboration across teams and requires strong program management skills, particularly in digital customer journeys and customer success operations

Job Summary

  • This role is central to shaping how Workday scales its customer success programs globally through digital journeys and tooling.
  • The team operates a Council model to co-author roadmaps with field partners, ensuring initiatives are grounded in real-world needs.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field per quarter alongside competitive compensation.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to enhance their global customer success programs through digital engagement and operational improvements. The role emphasizes collaboration across teams and requires strong program management skills, particularly in digital customer journeys and customer success operations.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Roadmap and delivery planning
  • Digital customer engagement design

Nice-to-have

  • Gainsight and Planhat platform knowledge
  • AI-powered productivity improvements
  • Design thinking methodology
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years of experience in program management
  • Experience translating business needs into roadmaps
  • Project Management Certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

Tailored Resume

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