Mechanical Breakdown Insurance (mbi) Claims Officer

Assurant Services Australia Pty Limited

Auckland, New Zealand
Hybrid (3 days in office, 2 days from home after successful training period)
Automotive trade certificate
Policy coverage queries
Claim lodgements
Assurant Services Australia is seeking a Mechanical Breakdown Insurance (MBI) Claims Officer to assist policyholders with claims and policy queries in their Auckland office. The role requires an Automotive Trade Certificate and emphasizes customer satisfaction and teamwork, offering a hybrid work model after training

Job Summary

  • This role assists policy holders, dealers, and repairers with policy coverage queries and claim lodgements, driving customer satisfaction throughout the process.
  • Key responsibilities include registering, assessing, and processing insurance claims, building strong relationships with dealer and repair networks, and resolving complaints.
  • Assurant offers a supportive team culture with benefits such as development programs, a hybrid work model, and mental health recharge days.

Matching Summary

Match Score: 85

Assurant Services Australia is seeking a Mechanical Breakdown Insurance (MBI) Claims Officer to assist policyholders with claims and policy queries in their Auckland office. The role requires an Automotive Trade Certificate and emphasizes customer satisfaction and teamwork, offering a hybrid work model after training.

Skills & Requirements

Must-have

  • Automotive Trade Certificate
  • policy coverage queries
  • claim lodgements
  • customer satisfaction
  • dealer and repair networks

Nice-to-have

  • proactive attitude
  • team player
  • handle disputes professionally
  • uncommon thinking

Key Requirements

  • Automotive Trade Certificate
  • Experience handling claim decisions
  • Technology savvy
  • Ability to meet service levels and KPIs
  • Decision making skills

Work Rights

Not specified

Tailored Resume

Cover Letter