Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - German Speaking

Salesforce UK

5+ years technical customer success experience
Salesforce health or life sciences cloud expertise
Business level fluency in german and english
This role serves as a primary contact point for Salesforce's largest customers in the Life Sciences segment, ensuring they realize maximum value from their investment

Job Summary

  • This role serves as a primary contact point for Salesforce's largest customers in the Life Sciences segment, ensuring they realize maximum value from their investment.
  • The Customer Success Manager acts as a trusted advisor, coordinating Signature deliverables, managing renewals, and advocating for customers during high-severity incidents.
  • Candidates must possess deep technical knowledge of the Salesforce platform and strong consultative skills to align customer business goals with platform capabilities.

Matching Summary

Match Score: 75

This role serves as a primary contact point for Salesforce's largest customers in the Life Sciences segment, ensuring they realize maximum value from their investment.

Skills & Requirements

Must-have

  • 5+ years Technical Customer Success experience
  • Salesforce Health or Life Sciences Cloud expertise
  • Business level fluency in German and English
  • Experience with SaaS platform use or project leadership
  • Ability to translate technical concepts to business terms

Nice-to-have

  • Salesforce product certifications
  • 2+ years in the Salesforce Ecosystem
  • Knowledge of software development methodologies
  • Cross-functional team leadership experience
  • Proactive relationship building skills

Key Requirements

  • 5+ years relevant industry expertise
  • Prior experience in Life Sciences required
  • Business level fluency in German and English
  • Degree or equivalent experience
  • Salesforce Health/Life Sciences Cloud experience

Work Rights

Not specified

Tailored Resume

Cover Letter