Help Desk Support Technician [#4923] Field It Type Permanent Location Montreal, Qc

Alteo Inc

Montreal, QC, CA
On-site
Bilingual french and english proficiency
2+ years it user support experience
Windows 11 and macos troubleshooting
The role serves as the primary point of contact for users regarding overall support, policies, and procedures in a 100% on-site capacity

Job Summary

  • The role serves as the primary point of contact for users regarding overall support, policies, and procedures in a 100% on-site capacity.
  • Candidates must possess bilingual French and English skills to effectively support users in both languages across various platforms.
  • Responsibilities include documenting solutions, escalating recurring issues, and collaborating with management to enhance Help Desk operations.

Matching Summary

The role serves as the primary point of contact for users regarding overall support, policies, and procedures in a 100% on-site capacity.

Skills & Requirements

Must-have

  • Bilingual French and English proficiency
  • 2+ years IT user support experience
  • Windows 11 and MacOS troubleshooting
  • Windows domain networking expertise
  • VPN and VM technology knowledge

Nice-to-have

  • Strong technical writing skills
  • Proactive process improvement mindset
  • Ability to work under pressure
  • Flexible schedule availability
  • Team collaboration skills

Key Requirements

  • DEC in IT or equivalent
  • 2+ years experience in IT user support
  • Bilingual French and English required

Work Rights

Not specified

Tailored Resume

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