Help Desk Supervisor

General Dynamics IT (GDIT)

Oklahoma City, Oklahoma, United States
Base: $66,560 - $80,500; bonus/equity: not specifi...
Onsite
Help desk operations management
Customer service excellence
Team motivation
As a Help Desk Supervisor, you will help ensure today is safe and tomorrow is smarter by leading a team of highly technical Help Desk Technicians

Job Summary

  • As a Help Desk Supervisor, you will help ensure today is safe and tomorrow is smarter by leading a team of highly technical Help Desk Technicians.
  • GDIT offers a comprehensive benefits package including a 401(k) with company match, health and wellness packages, and professional growth opportunities.
  • This role requires managing the operation of the help desk, evaluating team performance, and overseeing employees involved in resolving customer product and service issues.

Matching Summary

As a Help Desk Supervisor, you will help ensure today is safe and tomorrow is smarter by leading a team of highly technical Help Desk Technicians.

Salary

Base: $66,560 - $80,500; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellness packages, 401K with company match

Skills & Requirements

Must-have

  • Help Desk Operations Management
  • Customer Service Excellence
  • Team Motivation
  • Technical Issue Resolution
  • 24x7 Coverage Coordination

Nice-to-have

  • Empathetic Problem-Solving Attitude
  • Process Improvement Suggestions
  • Constructive Feedback Delivery

Key Requirements

  • 8+ years of related experience
  • 2 years of supervisory experience
  • Bachelor's degree or equivalent experience
  • Ability to obtain FAA-issued PIV badge

Work Rights

Must be able to obtain and retain an FAA-issued PIV badge

Tailored Resume

Cover Letter