ServiceNow is seeking a Senior Manager of Strategy & Operations for its Moveworks Business Unit in Mountain View, CA. The role involves driving business strategy, operational initiatives, and cross-functional collaboration, primarily focusing on AI integration and customer success
Job Summary
The Sr. Manager of Strategy & Operations will play a critical role in shaping the business strategy and operational engine of the Moveworks Business Unit within ServiceNow.
You will own and drive strategic initiatives across primary BU functions like Product and R&D, Customer Success, and Professional Services.
This is a high-impact, high-visibility position that allows you to partner with senior BU principals to define priorities, drive cross-functional initiatives, and build the systems and processes required to scale.
Matching Summary
Match Score: 85
ServiceNow is seeking a Senior Manager of Strategy & Operations for its Moveworks Business Unit in Mountain View, CA. The role involves driving business strategy, operational initiatives, and cross-functional collaboration, primarily focusing on AI integration and customer success.
Salary
Base: $137,700 - $241,000; Bonus/Equity: variable/incentive compensation and equity (when applicable); Benefits: health plans, 401(k) Plan with company match, ESPP, matching donations, flexible time away plan and family leave programs
Skills & Requirements
Must-have
AI integration into work processes
cross-functional initiative ownership
Customer Success operations fluency
strong data analytics and problem-solving
strategic and analytical mindset
high-agency operator
Nice-to-have
prior experience in AI or enterprise technology
SQL proficiency
experimental approach to new problems
collaborative team player
Key Requirements
8+ Years of Relevant Experience
at least 2 years in management consulting, finance, strategy and operations