Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, GA, USA
Base: $95,000 - $142,600 usd (atlanta); base: $90,...
**
3+ years customer-facing services role
2+ years talent acquisition or hr experience
1+ years ai/ml product experience
** Workday is seeking a Specialized Customer Success Manager for Talent AI, a customer-facing role focused on driving adoption and value realization of AI-powered Talent Acquisition workflows. The ideal candidate will have experience in customer success within a SaaS environment, particularly in Talent Acquisition and AI/ML solutions. **

Job Summary

  • This specialized role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows.
  • The position requires collaborating with the account team as a specialized overlay to influence retention, advocacy, and expansion.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in-office or with customers.

Matching Summary

Match Score: 75

** Workday is seeking a Specialized Customer Success Manager for Talent AI, a customer-facing role focused on driving adoption and value realization of AI-powered Talent Acquisition workflows. The ideal candidate will have experience in customer success within a SaaS environment, particularly in Talent Acquisition and AI/ML solutions. **

Salary

Base: $95,000 - $142,600 USD (Atlanta); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan or commission; Annual refresh stock grants included

Skills & Requirements

Must-have

  • 3+ years customer-facing services role
  • 2+ years Talent Acquisition or HR experience
  • 1+ years AI/ML product experience
  • Strategic customer engagement management
  • Data-driven adoption and health metrics

Nice-to-have

  • Executive level stakeholder relationship building
  • Experience in incubating environments
  • Strong verbal and written communication skills
  • Ability to translate complex AI concepts
  • Collaborative team player mindset

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Business, HR, or Technical degree preferred
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

Cover Letter