It Service Delivery Technician

171

Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 operating system expertise
Office 365 administration skills
Active directory user management
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices

Job Summary

  • The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
  • Employees are immediately eligible to participate in a comprehensive benefits package including medical, dental, vision, disability, life insurance, and a 401(k) plan with company matching.
  • The role requires adherence to FDA regulations, safety requirements, and the development of internal documentation and self-help articles for the knowledge base.

Matching Summary

The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.

Salary

Base wages; Cash-based incentive program; Overtime pay, shift differentials, call-in pay when applicable

Skills & Requirements

Must-have

  • Windows 10/11 operating system expertise
  • Office 365 administration skills
  • Active Directory user management
  • Desktop and laptop imaging deployment
  • Network printer troubleshooting
  • Symantec Endpoint Protection usage
  • Ticket queue prioritization

Nice-to-have

  • Mac hardware and OS X support experience
  • Engineering design tools familiarity
  • ERP and manufacturing systems knowledge
  • Cisco IP desk phone configuration
  • WebEx conferencing system support
  • Strong interpersonal communication skills
  • Continuous improvement mindset

Key Requirements

  • Associate's degree required; Bachelor's preferred
  • 0-3 years of relevant IT support experience
  • Preferred certifications: MOS, MCTS, A+, ACMT, ITIL V3
  • Experience supporting manufacturing and engineering companies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter