Zendesk Platform Specialist

Freenow

Barcelona, Spain
Not specified; not specified; flexible working arr...
On-site
4+ years zendesk suite experience
Rest apis and webhooks integration
Complex workflow and business rules design
Freenow is seeking a Zendesk Platform Specialist to enhance their customer support operations across multiple cities in Europe. The ideal candidate will have extensive Zendesk experience, a strategic mindset, and a strong ability to communicate technical concepts effectively

Job Summary

  • The role involves taking full ownership of the Zendesk instance including Support, Guide, Talk, Chat, and Explore modules.
  • Candidates must architect scalable workflows and integrate Zendesk with broader tech stacks like Jira, Slack, and Salesforce using REST APIs.
  • The company offers flexible working arrangements, sabbatical policies, and health insurance as part of their benefits package.

Matching Summary

Match Score: 85

Freenow is seeking a Zendesk Platform Specialist to enhance their customer support operations across multiple cities in Europe. The ideal candidate will have extensive Zendesk experience, a strategic mindset, and a strong ability to communicate technical concepts effectively.

Salary

Not specified; Not specified; Flexible working arrangements, sabbatical, health insurance included

Skills & Requirements

Must-have

  • 4+ years Zendesk Suite experience
  • REST APIs and webhooks integration
  • Complex workflow and business rules design
  • Technical project leadership capabilities
  • Liquid markup and webhook knowledge

Nice-to-have

  • Strong stakeholder management skills
  • Ability to translate tech to people speak
  • Experience with Jira Slack Salesforce integrations
  • Proactive support solution implementation
  • Clear technical documentation writing

Key Requirements

  • 4+ years progressive Zendesk experience
  • Proven track record in large-scale technical projects
  • Expert-level problem-solving for complex challenges

Work Rights

Not specified

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