Contact Centre Operator L1 (part Time 0.5 Fte)

Ingenico

Melbourne, AU
On-site
First point of contact for merchants
Resolve level 1 incidents
Handle inbound support calls
You’ll be the first point of contact for merchants and banking partners who rely on their EFTPOS terminals to keep business moving

Job Summary

  • You’ll be the first point of contact for merchants and banking partners who rely on their EFTPOS terminals to keep business moving.
  • Deliver exceptional service, balancing technical accuracy with empathy, patience, and a genuine desire to help.
  • You’ll join a tight knit and genuinely diverse team of 14 that values positivity, feedback and continuous improvement.

Matching Summary

You’ll be the first point of contact for merchants and banking partners who rely on their EFTPOS terminals to keep business moving.

Skills & Requirements

Must-have

  • First point of contact for merchants
  • Resolve Level 1 incidents
  • Handle inbound support calls
  • Manage incidents end to end
  • Troubleshooting EFTPOS terminals
  • IT Service Management tool experience

Nice-to-have

  • Positive team environment
  • Continuous improvement mindset
  • Technical accuracy with empathy
  • Collaborative team player
  • Curiosity and persistence

Key Requirements

  • Experience in customer support environment
  • Experience with technical hardware support
  • Comfort with structured processes and ticketing systems
  • Strong communication skills
  • Excel skills
  • Working knowledge of IT Service Management tool

Work Rights

Not specified

Tailored Resume

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