Service Experience Manager

Citi

Changi, Singapore
Hybrid
Customer journey mapping
Service quality improvement
Team collaboration
Citi is seeking a Service Experience Manager for its Changi, Singapore, location to enhance customer service quality within the CitiPhone contact center. The role emphasizes optimizing customer journeys and improving satisfaction through innovative solutions and effective team collaboration

Job Summary

  • At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.
  • The Service Experience Manager will focus on optimizing customer journeys and improving service quality.
  • Citi provides extensive on-the-job training and resources for your personal and professional growth.

Matching Summary

Match Score: 85

Citi is seeking a Service Experience Manager for its Changi, Singapore, location to enhance customer service quality within the CitiPhone contact center. The role emphasizes optimizing customer journeys and improving satisfaction through innovative solutions and effective team collaboration.

Skills & Requirements

Must-have

  • Customer journey mapping
  • Service quality improvement
  • Team collaboration
  • Complaint resolution

Nice-to-have

  • Strong analytical skills
  • Excellent communication skills
  • Customer empathy
  • Adaptability in fast-paced environments

Key Requirements

  • Bachelor's degree or equivalent experience
  • 7-10 years in customer service
  • 3-5 years in a leadership role
  • Fluency in Mandarin

Work Rights

Not specified

Tailored Resume

Cover Letter