The Customer Service Specialist is responsible for managing daily order taking, goods shipping and billing operation, including 3rd party vendor management and EDI order handling
Job Summary
The Customer Service Specialist is responsible for managing daily order taking, goods shipping and billing operation, including 3rd party vendor management and EDI order handling.
The CS Specialist is expected to accelerate digital transfer, to improve efficiency and accuracy on the daily job operation.
At Johnson & Johnson, we believe health is everything and provide an inclusive work environment where each person is considered as an individual.
Matching Summary
The Customer Service Specialist is responsible for managing daily order taking, goods shipping and billing operation, including 3rd party vendor management and EDI order handling.
Skills & Requirements
Must-have
SAP experience
Order Management knowledge
Data literacy
Japanese and English multilingual ability
Digital transfer acceleration
Nice-to-have
Medical environment experience
Process improvement project participation
Proactive problem-solving mindset
Building trusted relationships
Key Requirements
At least 5 years’ experience using SAP
Multilingual ability: Japanese + English
Experience with Medical environment (preferred)
Previous participation in project such as process improvement and service transformation (preferred)