Cloud Technical Support Specialist - Mandarin Speaker
Accenture
Not specified (assumed flexible or hybrid)
7+ years public cloud technical support experience
Proficiency in linux/unix and windows server
Strong tcp/ip and network troubleshooting skills
Accenture is seeking a Cloud Technical Support Specialist who is fluent in Mandarin to provide expert public cloud support, handle complex user tickets, and enhance first-line support capabilities. The ideal candidate should have significant experience in cloud technical support, strong troubleshooting skills, and excellent communication abilities in both English and Chinese
Job Summary
This role requires serving as a public cloud technical expert to independently handle complex user tickets and prevent escalations.
Candidates must provide real-time technical guidance to engineers and assist in maintaining SLA compliance for first-line services.
The position involves participating in a 7*24 shift rotation while supporting VIP customer groups and critical P1/P2 cases.
Matching Summary
Match Score: 85
Accenture is seeking a Cloud Technical Support Specialist who is fluent in Mandarin to provide expert public cloud support, handle complex user tickets, and enhance first-line support capabilities. The ideal candidate should have significant experience in cloud technical support, strong troubleshooting skills, and excellent communication abilities in both English and Chinese.
Skills & Requirements
Must-have
7+ years public cloud technical support experience
Proficiency in Linux/Unix and Windows Server
Strong TCP/IP and network troubleshooting skills
Fluent Chinese and English communication abilities
Experience with major cloud platforms like AWS or Azure
Nice-to-have
Containerization experience with Docker and Kubernetes
ITIL or PMP certification in service processes
Cross-national team collaboration experience
High stress tolerance and teamwork capabilities
VIP customer group service awareness
Key Requirements
Computer Science or IT related degree
7+ years of infrastructure and cloud support experience