Manager - Claims Operations

161

Sydney, NSW, Australia
Not specified; annual compyny incentive scheme inc...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
The role involves leading multiple CTP Claims teams across New South Wales and South Australia to ensure delivery against performance and quality targets

Job Summary

  • The role involves leading multiple CTP Claims teams across New South Wales and South Australia to ensure delivery against performance and quality targets.
  • Candidates will act as the key contractual contact for client Youi while coaching Group Managers to uplift team capability and engagement.
  • EML offers a diverse collaborative culture with up to 16 weeks paid parental leave, flexible work-from-home options, and comprehensive learning opportunities.

Matching Summary

The role involves leading multiple CTP Claims teams across New South Wales and South Australia to ensure delivery against performance and quality targets.

Salary

Not specified; Annual company incentive scheme included; Salary reviews available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Ability to balance customer outcomes and risk
  • Confident stakeholder management skills

Nice-to-have

  • Hands-on leadership style
  • Resilient team builder
  • Commercially minded approach
  • Continuous improvement mindset
  • High-performing culture creator

Key Requirements

  • Proven experience in CTP claims environment
  • Personal injury claims background required
  • Senior leadership experience managing teams

Work Rights

Not specified

Tailored Resume

Cover Letter