Customer Experience Advisor

Firstrand

Excellent customer service skills
Understanding of customer experience principles
Ability to manage waiting experience
The Customer Experience Advisor plays a frontline role in shaping how customers experience FNB from the moment they enter the branch

Job Summary

  • The Customer Experience Advisor plays a frontline role in shaping how customers experience FNB from the moment they enter the branch.
  • This role focuses on welcoming customers, understanding their needs, managing the waiting experience, and directing customers to appropriate banking channels.
  • You will have access to continuous learning and development aligned to customer experience excellence.

Matching Summary

The Customer Experience Advisor plays a frontline role in shaping how customers experience FNB from the moment they enter the branch.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Understanding of customer experience principles
  • Ability to manage waiting experience

Nice-to-have

  • Proactive and attentive to customer needs
  • Collaborative team player
  • Comfort guiding customers to digital platforms

Key Requirements

  • Grade 12/NQF Level 4
  • 1–3 years of experience in client experience
  • NQF Level 5 Certificate in Banking preferred

Work Rights

Not specified

Tailored Resume

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