Customer Relationship Manager

Shift4

Center Valley, PA, USA
Remote
Dynamic currency conversion (dcc) training
Merchant onboarding and support
Salesforce tracking and reporting
Shift4 is seeking a Customer Relationship Manager / DCC Trainer to support merchant onboarding, training, and adoption of DCC at the point of sale

Job Summary

  • Shift4 is seeking a Customer Relationship Manager / DCC Trainer to support merchant onboarding, training, and adoption of DCC at the point of sale.
  • The role involves delivering onsite and remote training sessions, acting as a primary liaison for assigned merchants, and tracking merchant performance in Salesforce.
  • This full-time, hybrid position requires 2-3 days of travel per week and is ideal for an outgoing, commercially minded early-career professional.

Matching Summary

Shift4 is seeking a Customer Relationship Manager / DCC Trainer to support merchant onboarding, training, and adoption of DCC at the point of sale.

Skills & Requirements

Must-have

  • Dynamic Currency Conversion (DCC) training
  • Merchant onboarding and support
  • Salesforce tracking and reporting
  • Customer engagement activities
  • Develop promotional materials

Nice-to-have

  • Outgoing and confident personality
  • Commercial mindset
  • Adaptable communication style
  • Detail-oriented and organized
  • Self-motivated and independent

Key Requirements

  • Customer-facing role experience
  • Presentation or training delivery experience
  • CRM system experience (e.g. Salesforce)

Work Rights

Not specified

Tailored Resume

Cover Letter