Member Experience Manager

EōS Fitness

Corona, CA, US
Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk team while ensuring facility standards are met.
  • Benefits include free membership for the employee and one family member, daily pay access, and comprehensive health and 401(k) matching options.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.

Salary

Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) match, daily pay

Skills & Requirements

Must-have

  • Proven customer service experience
  • Front-line leadership skills
  • Billing issue resolution
  • Member retention strategies
  • Facility cleanliness standards

Nice-to-have

  • Fitness industry knowledge
  • Social media platform proficiency
  • Empathy and solution-oriented mindset
  • Fast-paced environment adaptability
  • Team motivation capabilities

Key Requirements

  • CPR certification within 30 days
  • Pass background check
  • Complete EōS Ethos and Customer Service Training
  • Ability to lift more than 40 lbs
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter