Ensign Infosecurity Pte. Ltd is seeking a Customer Success Manager to serve as a primary contact for clients, ensuring compliance with service-level agreements and facilitating customer interactions. The role requires a strong background in IT service outsourcing, excellent interpersonal skills, and the ability to manage various customer requests while also identifying upsell opportunities
Job Summary
The role serves as the tactical point of contact for customers, ensuring technical expertise in MSS implementation and operationalization.
Responsibilities include managing tender compliance reviews, SLA adherence, and facilitating ongoing service requests and change requests.
The position requires collaborating with internal teams to drive up-selling opportunities and manage audit requirements such as OSPAR and BizSafe.
Matching Summary
Match Score: 85
Ensign Infosecurity Pte. Ltd is seeking a Customer Success Manager to serve as a primary contact for clients, ensuring compliance with service-level agreements and facilitating customer interactions. The role requires a strong background in IT service outsourcing, excellent interpersonal skills, and the ability to manage various customer requests while also identifying upsell opportunities.
Skills & Requirements
Must-have
IT Service Outsourcing experience
Tender compliance review skills
SLA compliance management
Customer relationship management
Incident handling and troubleshooting
Nice-to-have
Strong business acumen
Self-motivating and proactive
Excellent interpersonal skills
Quick problem resolution ability
Drive to excel and achieve goals
Key Requirements
Diploma in Information Technology or related field
At least four years of IT Service Outsourcing experience