Customer Service Representative/bdc Administrator

Lithiachryslermissoula

Thousand Oaks, CA, USA
Base: $20.00 hourly; bonus/equity: bonus opportuni...
Respond to inbound sales and service inquiries
Schedule and confirm appointments
Maintain accurate crm customer records
This role is critical to our dealership’s success as the first point of contact for many customers, creating a positive experience while generating and managing sales and service appointments

Job Summary

  • This role is critical to our dealership’s success as the first point of contact for many customers, creating a positive experience while generating and managing sales and service appointments.
  • We offer best-in-class industry benefits including competitive pay, medical, dental and vision plans, paid holidays and PTO, disability and life insurance, 401(k), employee stock purchase plan, and vehicle purchase discounts.
  • We are a drug-free workplace committed to equal employment opportunity and consider qualified applicants regardless of criminal histories consistent with legal requirements.

Matching Summary

This role is critical to our dealership’s success as the first point of contact for many customers, creating a positive experience while generating and managing sales and service appointments.

Salary

Base: $20.00 hourly; Bonus/Equity: Bonus opportunities based on appointments shown/sold and manufacturer approvability; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Respond to inbound sales and service inquiries
  • Schedule and confirm appointments
  • Maintain accurate CRM customer records
  • Strong phone and communication skills
  • Deliver exceptional customer service

Nice-to-have

  • Bilingual Spanish skills
  • Ability to multitask in fast-paced environment
  • Professional and positive attitude
  • Experience with dealership or call center
  • Strong organizational skills

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Comfortable working with CRM systems
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter