This secondment role will focus on ensuring the continuity of technology services by providing timely, high quality IT solutions to colleagues
Job Summary
This secondment role will focus on ensuring the continuity of technology services by providing timely, high quality IT solutions to colleagues.
You will work collaboratively to identify and drive service improvements on planned and reactive maintenance as well as driving process improvement initiatives.
This Tech Support role has some atypical requirements including rotation- based working across 4 Sydney campus sites.
Matching Summary
This secondment role will focus on ensuring the continuity of technology services by providing timely, high quality IT solutions to colleagues.
Skills & Requirements
Must-have
Level 1/ Level 2 Tech support
Windows and MacOS support
VPN Solutions support
iOS platforms support
ITSM best practice principles
High velocity situations
Navigate through ambiguity
Nice-to-have
Passion for learning new technologies
Proactive approach to problem solving
Excellent organization and time management
Flexibility to pivot as required
Build strong relationships with colleagues
Key Requirements
Experienced technical support specialist
Rotation-based working across 4 Sydney campus sites