Contact Center Support Operator Ii

Cleveland Clinic Health System

Garfield Heights, Ohio, US
Part-time, varying shifts
High school diploma or ged required
One year call center experience
Two years customer service experience
Cleveland Clinic Health System is seeking a part-time Contact Center Support Operator II for their Garfield Heights location. The role involves answering calls, transferring them appropriately, and providing exceptional service to patients and internal staff, all while upholding the organization's commitment to compassionate care

Job Summary

  • The role involves answering and providing information for inbound and internal callers while ensuring an exceptional experience from start to finish.
  • Caregivers play a critical role in ensuring patients continue receiving the best care possible by facilitating timely access to important information.
  • This part-time position offers varying shifts between 10:00am-7:00pm or 2:00pm-10:00pm within a diverse and welcoming environment.

Matching Summary

Match Score: 85

Cleveland Clinic Health System is seeking a part-time Contact Center Support Operator II for their Garfield Heights location. The role involves answering calls, transferring them appropriately, and providing exceptional service to patients and internal staff, all while upholding the organization's commitment to compassionate care.

Skills & Requirements

Must-have

  • High School Diploma or GED required
  • One year call center experience
  • Two years customer service experience
  • Access electronic alphabetical directories
  • Process after hour emergency calls
  • Navigate QGenda on-call system

Nice-to-have

  • Emergency Medical Dispatch Certification
  • Experience in healthcare field
  • Ability to work varying shifts
  • Exceptional customer service skills
  • Familiarity with Epic system preferred

Key Requirements

  • High School Diploma or GED
  • One year of call center experience
  • Two years of customer service experience
  • Emergency Medical Dispatch Certification (Preferred)

Work Rights

Not specified

Tailored Resume

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