Essential Utilities, Inc. is seeking a Voice Network and Contact Center Manager to oversee their telecommunications environment. The role involves leading a team, managing telecom services, and ensuring operational excellence, with a focus on customer experience and team development
Job Summary
This role leads the planning, design, implementation, and support of enterprise voice, data, transport, AV, and contact center technologies.
The successful candidate will manage a team of engineers and analysts while overseeing vendor relationships to ensure reliable and cost-effective services.
Essential Utilities offers a competitive benefits package and a commitment to career growth opportunities for its employees.
Matching Summary
Match Score: 85
Essential Utilities, Inc. is seeking a Voice Network and Contact Center Manager to oversee their telecommunications environment. The role involves leading a team, managing telecom services, and ensuring operational excellence, with a focus on customer experience and team development.
Skills & Requirements
Must-have
10+ years voice data transport experience
5+ years people leadership management
Contact center technologies ACD PBX
Transport systems fiber SONET microwave
Disaster recovery business continuity planning
Vendor contract and budget management
Nice-to-have
Strong communication and problem-solving skills
Ability to manage multiple priorities
High-performance team culture development
Industry trend analysis and best practices
Key Requirements
Bachelor's degree in Electrical Engineering or related field