Officer: Customer Service

Absa Group

Kenya
Not specified; not specified; contact reward for d...
Not specified
Respond efficiently to customer matters
Adhere to standard operating procedures
Monitor and control customer risk
Absa Group is seeking a Customer Service Officer in Kenya to enhance customer experiences by delivering effective support and adhering to established procedures. The role emphasizes customer interaction, risk compliance, and stakeholder management while promoting self-development

Job Summary

  • The role involves delivering customer support services to enhance the customer experience through predefined objectives.
  • Employees must ensure all activities comply with Absa's risk, compliance policies, and legal requirements.
  • Candidates are expected to own their training and development while maintaining good professional relationships with stakeholders.

Matching Summary

Match Score: 75

Absa Group is seeking a Customer Service Officer in Kenya to enhance customer experiences by delivering effective support and adhering to established procedures. The role emphasizes customer interaction, risk compliance, and stakeholder management while promoting self-development.

Salary

Not specified; Not specified; Contact Reward for details

Skills & Requirements

Must-have

  • Respond efficiently to customer matters
  • Adhere to standard operating procedures
  • Monitor and control customer risk
  • Maintain professional stakeholder relationships

Nice-to-have

  • Proactive self-development attitude
  • Opportunity identification skills
  • Rapid response capability

Key Requirements

  • Higher Diploma in Business, Commerce, or Management Studies

Work Rights

Not specified

Tailored Resume

Cover Letter