Customer Service Representative (on-site)

Concentrix

Valdosta, GA, United States
Base: $17.00 - $19.00ph; bonus/equity: incentives ...
Inbound customer support
Resolve technical issues
Correct billing concerns
The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels, responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues

Job Summary

  • The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels, responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues.
  • Concentrix offers significant investment in employees with FREE Learning and Leadership Development programs, with approximately 80% of managers promoted from within.
  • Benefits include medical, dental, and vision insurance, EAP, 401(k), paid time off and holidays, and paid training days, with an option for DailyPay enrollment.

Matching Summary

The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels, responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues.

Salary

Base: $17.00 - $19.00/hr; Bonus/Equity: incentives based on performance; Benefits: medical, dental, vision, EAP, 401(k), PTO, holidays

Skills & Requirements

Must-have

  • inbound customer support
  • resolve technical issues
  • correct billing concerns
  • social media content appropriateness
  • exceptional customer experiences

Nice-to-have

  • people-first inclusive culture
  • forward-thinking global organization
  • career growth potential
  • diverse team environment

Key Requirements

  • High School Diploma
  • 1 year customer service experience preferred
  • Live within 40-Mile radius of Valdosta site
  • Proficiency in fast-paced multi-tasking
  • Strong PC knowledge and computer navigation skills
  • Ability to work various shifts
  • Legally authorized to work in the United States

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter