Manager - Facilities Help Desk

JLL (Jones Lang LaSalle)

Taguig, Philippines
**
Team leadership and management
Service quality benchmarks
Operational liaison for inquiries
** JLL is seeking a Facilities Help Desk Manager in Taguig, Philippines, to lead a team focused on delivering exceptional service quality and enhancing team performance. The ideal candidate should possess strong leadership, organizational, and communication skills, alongside experience in operations management. **

Job Summary

  • Assemble and lead a team, establishing effective working procedures for optimal results and company goals.
  • Serve as the primary operational liaison for all employee inquiries and concerns, fostering a culture of ethical practices, excellence, and collaborative teamwork.
  • Identify opportunities for process enhancement and spearhead operational excellence initiatives while focusing on talent retention strategies.

Matching Summary

Match Score: 75

** JLL is seeking a Facilities Help Desk Manager in Taguig, Philippines, to lead a team focused on delivering exceptional service quality and enhancing team performance. The ideal candidate should possess strong leadership, organizational, and communication skills, alongside experience in operations management. **

Skills & Requirements

Must-have

  • Team leadership and management
  • Service quality benchmarks
  • Operational liaison for inquiries
  • Performance analytics and reporting
  • Process enhancement initiatives

Nice-to-have

  • Ethical practices and collaboration
  • Talent retention strategies
  • Cross-functional teamwork
  • Global region services support

Key Requirements

  • Operations leadership or support experience
  • Bachelor’s degree preferred
  • Leadership Readiness Program (LRP) completion
  • Willing to work on shifting/rotating schedules

Work Rights

Not specified

Tailored Resume

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